Replacement & Re-shipment Policy

Replacement & Re-shipment Policy

• Replacement claims are valid for 10 days from the delivery date.

• Wrong or damaged product: Contact customer support with images for resolution.

• Plants: Replacement available only if damaged (uprooted roots, broken stems, or completely dried leaves). Note: Only if the plant is not curable.

• Planters/Pots: Replacement available only for visible cracks.

• Missing/Undelivered parts or incorrect quantity: Eligible for reshipment/refund. Please keep the box and attached shipping label.

• Empty box or missing items: Video of the package being opened is required for reshipment.

• If a replacement plant arrives damaged: Provide a photo of it in the temporary pot to claim a refund.

Timelines

• Replacement products are delivered within 7–10 working days from approval.

• Return requests are processed within 7–10 working days from the date we receive the returned product.

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📦 RTO (Return to Origin) Policy

• Prepaid Orders → Only reshipment allowed (no refund).

• Partially Paid Orders → Only reshipment allowed (no refund).

• Customer Fault RTO (wrong address, unavailability, refusal) → Reshipment possible. Refunds, if opted, will be processed after deduction of shipping/handling charges (25-30%).

Disclaimer: By placing an order, you agree to our RTO Policy.

Note:

• Plant replacements will be sent in temporary pots only.

• For multiple plant replacements, a separate damaged replacement form must be filled for each plant.